"Everything you need to run a successful IT services company"
IT Managed Services: Chaos to Order with Pulse
IT Managed Services are widely perceived as a commodity, with affordability being the primary consideration. Delivering affordable services while the customers’ technology requirements are expanding is not easy.
Excellence in customer service is key to this, and meeting the Service Level Agreement (SLA) is only the start. They need to blend cloud and on-premises elements while managing the whole of the IT infrastructure lifecycle for their customers.
Smaller providers sometimes have the advantage here, as they can deliver a level of customer intimacy to smaller companies that larger companies find difficult to manage.
Starting with the customer, there are help desk services, service requests, SLAs and incidents, along with projects and advisory services. Then there is supply chain management, provisioning and hosting to delivery on end-to-end services.
Winning new customers while developing your existing ones depends on excellent Account Management, Sales Pipeline Management and marketing your brand values.
Delivering on these demands consistently requires efficient business processes and systems. When things go wrong, customers get upset, you could have the wrong resources, or your suppliers could let you down. Billing errors or delays can seriously harm cash flow.
Systems need to be seamless, so as to avoid process disconnects, and must be utterly reliable.
But big business software systems that cover all areas of business come at a high price. The alternative of getting function- specific systems, and then integrating them, can also be expensive and demand additional skills.
So where can an IT Managed Services provider get an affordable business software system to cover all core business functions?
Pulse is totally focussed on business software for smaller IT Services companies. We provide a comprehensive range of solutions that cover all your main business processes. This gives you a competitive edge, but at a price point that keeps costs tight in this competitive market.
Our fully integrated modules include Service, Projects, Provisioning, Supply Chain, Sales, Finance and Business Intelligence.
For example, y our customers are the focus of the Service Module, which includes Service Requests, Workflow, Self-service portal, and Mobile work force management.
We bring order to what can often be a chaos of disconnected processes and islands of automation.
You can start at any point in the business process lifecycle, and integrate existing systems. Your business priorities guide when and how you deploy each Pulse module.
Pulse is designed to give market leading price/performance for SME IT Service Companies. You will find that the cost of our systems is a fraction of the price of big-brand software systems which focus on larger companies.
You have the choice of on- premises or cloud deployment, and various financing options are available.
Snap-On Business Solutions, Ster-Kinekor, ITEC, TFM Networks, Net Vision, Nettle Solutions.
So, if managing your business processes feels like trying to bring order into chaos, please call Pulse UK on +44 203 519 2177 or SA on +27 10 500 8469 for more information or to arrange a demonstration. Alternatively, email us at firstname.lastname@example.org.
Pulse Business Software has been in business since 1996. The focus of their work is in developing, marketing and supporting the Pulse application. In addition to this, we do provide other services, all based on the expertise around the application.
As part of implementing Pulse, our implementers have skills in report writing, business process as it pertains to Pulse and the ability to make changes to existing implementations where it makes sense.
Pulse Enterprise Software provides you with a global view of your business, making your processes transparent and simple to manage. This web browser-based software is easy to deploy and thus is especially well-suited to geographically dispersed businesses.
Pulse Enterprise equips you with the tools to deliver first-class customer service, track, and manage your sales activities while managing your projects and resources in the most profitable manner. Financial information and tasks are handled simply and effectively, and together with asset tracking, provide you with a full business management application. With superb reporting capabilities, as well as Google Earth integration, Pulse Enterprise empowers the decision makers in your business.
Made especially for field engineers, the Pulse Service Android App lets you easily see your tickets and appointments, and keep your business updated.
You can use it on a tablet like the Samsung Galaxy, or on Android-powered phones. It scales to fit your screen size, and it stays logged in, so it is easier for to get where you want so you can get on with the job.
Field engineers regularly tell us that less is more: They want to see where they have to be, and what they have to do. Then they want to be able to update the system with the minimum of clicks and move on.