Pulse Business Software is ideally suited to the IT industry, particularly in the IT Helpdesk arena. Here are a few of the benefits our clients get by using cloud based applications like Pulse.
- Ease of Use – One of the most common benefits is the simplicity of the software and its ease of use. Using common familiar browsers and not bespoke software makes the system easy to deploy and simple for the operators to use, saving on installation and training. Pulse allows the user to configure their own view to see what is important to them – most liken it to the “iGoogle” type view. As access can be from any browser based device, you can use iPads, smart phones giving it a ubiquitous feel.
- Out of the Box best practices – Pulse Service module for help desk is pre-configured to work as a best practice application, created over years of experience of creating help desk applications but can easily be re-configured to fit your business practices if you have a current methodology which works for you.
- Availability – Always on, available from any browser device provides 100% uptime available – perfect for 24×7 operations and “follow the clock” help desk functions.
- Process Management – configuring standard working practices means you can enforce correct and acceptable working practices across the board.
- Self Service – Allowing access by your clients to manage and view calls, add new calls and close calls increases efficiency and trust. Built in knowledge base allows many calls to be solved by the client without intervention.
- Scalability – SaaS models allow for very quick expansion and flexibility, providing a one size fits all solution which you will never outgrow, thus protecting your ongoing investments
- Constant upgrades – As new capabilities become available, you will get them automatically rolled out to you, meaning no more cumbersome and expensive software upgrades to client and server software – all users will be on the same version instantly.
- Pay as you go model – You only pay for what us use, so scaling up or down and by each module allows you to budget more effectively. No more buying software licences per machine in case you need it – it’s priced by user by month.
- Security – Hosting is provided by massive purpose built data centres who’s reputation and business model is all based around security, access prevention and data security – far more than if you held the data yourself. Data is encrypted and secure at all times/
- Disaster recovery – All data is backed up constantly, so in the event of a disaster, your business can be up and running immediately on any machine with a browser, wherever internet access is provided.
There are more benefits and cost savings associated with each implementation that Pulse Business Software provides, but these are the most common across the board.
Whilst IT clients are a large part of our business, we have many differing applications from low tech to high tech – thus is the flexibility and robustness of the software and cloud based applications produced by Pulse.
Pulse Business Software will meet the needs of your business today and well into the future, providing the flexibility and power you need for the challenging business you run.
For more information and to discuss how Pulse Business Software can change your business, contact us now.
