Are you looking for a new challenge in a fast growing and exciting industry? Then you have come to the right place.
Opportunities for a new career can happen at anytime and in any place so keep watching this page for more details.
Current Opportunity – September 2011
Service Desk Consultant – Johannesburg
Pulse SA is pleased to announce an exciting opening for a Service Desk Consultant in our Johannesburg office.
Responsibilities include first-line support, determining urgency of work for service level agreements, customer management, software setup, acceptance testing, planning and creation of training manuals and videos, and other duties with a continual view to increasing customer satisfaction.
The position is well suited for a junior candidate looking for an entry into the software service desk environment.
We are looking for the following attributes:
- Excellent verbal and written English abilities.
- Computer literacy in all common programs
- Professional outlook and the ability to quickly acquire new skills
- Dynamic and proactive personality
Knowledge of a second language and experience working in a service environment will be advantageous.
Full training on all modules within Pulse Business Software will be provided.
This is a client-facing position and as such work hours are strict. Dress code is smart-casual.
Opportunities for growth may include more client interaction to drive implementations, contact centre management, service management, implementation of Pulse solutions and project management.
Candidates should send their CV and covering letter to admin@pulsesoftware.co.za.
