Do you know what is happening in your business?
Most companies have some reporting and methods of displaying information about their business, but most are out of date, require and require manual input of some description to keep them updated and often reflect fairly simple measurements and usually rely on somebody to manage it. Whilst this is a starting point, in today’s fast moving and highly competitive marketplace, more is required so decisions can be made with all the facts present.
At Pulse Business Software, our philosophy is clear – information must be available at all times, when it is needed., With Pulse Business Software, all data can be measured and displayed to show business activity, performance and most importantly compare this to goals and objectives in real time as it happens, giving you the information you need to run your business effectively.
This is essentially called BAM or Business Activity Monitoring.
A definition of Business Activity Monitoring (BAM) by Wikipedia is the aggregation, analysis, and presentation of real time information about activities inside organisations and involving customers and partners, especially with regards to acceptable tolerances or goals .
Pulse Business Software’s BAM dashboard systems are driven by business events, fed directly from Pulse Business Software’s logs in real time, so you know exactly what is happening as it happens. Pulse’s BAM displays are in real time so are not dependent upon a user refreshing a query or a query scheduler running at given times
Pulse’s BAM’s are process oriented so the Business Activity Monitoring displays provide real time information about the status and results of various operations, processes, and transactions happening within the business so decisions can be made quickly to address problem areas, and re-position resources to take full advantage of emerging opportunities.
An example of how Pulse Business Software’s BAM dashboard are used is to provide real time visibility into how business events such as orders, process queues, network failures, database overloads, etc affect the progress of business transactions, permitting real-time business decisions in response to system events, providing statistics on business process performance.
Pulse Business Software’s BAM is highly customisable and can be designed to meet the exact needs of the business, departments, teams or individuals. They are particularly useful in Service environments and Sales environments where transactions are involving critical timed contract SLA’s, call centre activities or financial goals.
BAM’s have been proven to effect businesses in many other ways such as:
- Cutting response times to deal with issues
- Increased customer satisfaction
- Highlight priorities issues
- Increased productivity
- Increased employee performance levels
- Improved visibility of high perfomers
- Increase moral in workforce
Whatever your business, implementing Pulse Business Software can improve your performance and profitability, but implementing Business Activity Monitoring as well will keep your business on track.
For more information on Business Activity Monitoring and how it can improve your visibility and performance, contact Pulse Business Software now.
